Jim showed up when he said he would. He very professionally observed the condition, ensured I understood the problem and the expected cost. He then went to work replacing my well pump. He worked efficiently, explaining what he was doing and what to expect. When he was finished, he clean up the area and took all trash and debris with him. I was pleased with his attitude as well. He did not talk down to me even though it was a holiday. Overall, a very professional job.